CouplesForged.com – POPIA Compliance
Effective Date: [2025/08/25]
1. Introduction
CouplesForged.com (“we”, “our”, or “us”) is committed to protecting your personal information and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This declaration outlines our commitment to responsible data processing and the protection of your privacy. By using our website, you acknowledge that you have read, understood, and agreed to the terms set out in this document.
2. Purpose of Processing
We collect and process personal information solely for purposes that are lawful, relevant, and necessary to provide our services. These purposes include:
- Registering and verifying user accounts
- Facilitating communication between members
- Managing memberships and subscription payments
- Ensuring site security and fraud prevention
- Improving user experience through analytics and feedback
3. Types of Personal Information Collected
The personal information we may collect includes (but is not limited to):
- Name and surname
- Email address and telephone number
- Age, gender, and profile details voluntarily shared
- Profile images (no explicit, nude, or inappropriate content allowed)
- Login and account activity details
- Any content you choose to share with other users
4. Lawful Processing & Consent
We will only process personal information:
- When it is necessary for the performance of our services
- When required by law
- With your consent, which you may withdraw at any time
- When it is in your legitimate interest and does not infringe your privacy rights
5. Privacy is Your Responsibility
While we take reasonable measures to protect your information, any personal or sensitive details you share with other users are done at your own discretion and risk. CouplesForged.com will not be held legally responsible for any misconduct, fraud, or criminal activities that may arise from interactions between users.
6. Data Sharing
We do not sell, rent, or trade your personal information.
We may share data only when:
- Required by law or court order
- Necessary for payment processing (with secure third-party providers)
- Needed for security, fraud detection, or to protect our rights
7. Data Storage & Security
We implement technical and organisational measures to safeguard your data, including encryption, secure servers, and access controls.
Your data will be stored for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. User Rights under POPIA
You have the right to:
- Access and request a copy of your personal information
- Request corrections to inaccurate or outdated information
- Request deletion of your data, where legally permissible
- Object to the processing of your data
- Withdraw your consent at any time
Requests can be sent to support@couplesforged.com.
9. Cross-Border Transfers
If personal information is transferred outside South Africa, we will ensure that appropriate safeguards are in place, in accordance with POPIA requirements.
10. Policy Changes
We may update this declaration from time to time to reflect changes in law, technology, or business practices. Updates will be published on this page with a revised “Effective Date.”
11. Contact Us
CouplesForged.com
Email: support@couplesforged.com
Newcastle, Kwazulu-Natal, South Africa